Ordering Embrace2 in the U.S.: How to get the prescription approved
Please note that the below pertains only to U.S. residents.
Recently, we’ve been receiving many questions from people in the U.S. around prescriptions for our seizure monitoring smartband, Embrace2. When do I upload the prescription? Where do I upload it? What has to be on the prescription? We’d like to clear up the confusion and address all of these questions here. The prescription process is actually quite simple, once you know how it works, and what the necessary criteria is to get the prescription approved.
As you may know, Embrace2 is now an FDA-cleared medical device, which means that for people in the US it’s necessary that your doctor (doesn’t have to be a neurologist, any healthcare practitioner is fine), who understands your medical history and seizure types, agrees that it’s a suitable fit for you.
Should I get the prescription before or after I purchase Embrace2?
It’s up to you. You can visit your doctor before or after purchasing. To facilitate the conversation, you can direct your doctor to our special page dedicated for doctors. Here, they can learn how Embrace works, download a prescription template, and request to receive a guide with the most pertinent information they need to know about Embrace.
What must be on the prescription for it to be considered valid?
We cannot ship Embrace unless all of the above information is indicated on the actual prescription. Remember, no field should be left blank:
- National Provider Identifier Number (NPI) of the healthcare practitioner who issued the prescription.
- Full name of the healthcare practitioner.
- Address and phone number of the healthcare practitioner.
- Embrace2 listed as the prescribed item.
- Patient’s full name.
- Patient’s date of birth.
- Doctor’s signature (hand-written or digital - note that digital signatures need to have a time stamp).
- Date of issue.
The NPI number is not substitutable with your doctor’s license number or DEA number, so please make sure to ask them specifically for the NPI number. It’s a 10-digit unique identifier that all covered health care providers must have.
Here’s a correct prescription example:
Here’s an example of an invalid prescription. In this example, both doctor’s NPI and patient’s Date of Birth are missing:
How do I upload the prescription?
After creating your Empatica account, you can upload your prescription following these steps:
- Log in to your account.
- Go to the Account section on the top bar.
- In the Orders section, you’ll see your order number and underneath a message that says Prescription Required. Click on this message. This will take you to your orders page.
- Scroll down to Prescription and click on Upload a prescription for your Embrace.
- Fill in the form with the required information.v
- Choose a file directly from your computer or take a picture with your mobile phone.
- Please make sure that the information you’ve entered matches the information on the prescription.
- Click on submit.
Please make sure that the information you enter in the provided fields matches what is on the prescription. For example, if Embrace is intended for someone else, the information you enter should reflect this person, not yourself.
What happens after I upload my prescription?
Within 5 business days, you’ll receive an email from us letting you know whether your prescription has been approved. If so, we’ll proceed with the shipment process. We ship twice a week, and it generally takes 1 to 3 days to arrive once it’s been shipped. You can check your Empatica Account for the status of your shipment. Once Embrace is on its way to you, you’ll receive an email with the tracking number.
What do I do if my prescription wasn’t approved?
If your prescription wasn’t approved, we’ll email you letting you know why. You can then make the necessary changes and upload it again. If anything is unclear, our team is ready to help you get the prescription right, so we can quickly proceed with shipping. Simply email us at email@example.com, or give us a call Monday through Friday 9am to 5pm EST at +1 (866) 739-2049.
We hope that now all of your questions around the prescription process have been answered. If you still have any remaining questions or feedback on how to make the process easier to understand, please don’t hesitate to reach out.