WellPD FAQ

WellPD is an FDA-cleared, CE-marked wearable and companion app designed to help you understand your Parkinson’s every day. It tracks motor symptoms, sleep, and physical activity, and includes medication logging and reminders to help you stay on track. Built on clinically validated technology, WellPD provides objective insight and daily summaries, helping you and those around you see patterns, better understand your symptoms, and have more informed conversations with your care team.

WellPD is designed for people living with Parkinson’s, as well as the caregivers and those around you. It helps you see patterns that can be difficult to remember or describe, better understand how medication and daily routines may affect symptoms, and come to appointments better prepared with meaningful data.

WellPD continuously measures motor symptoms including dyskinesia, bradykinesia, and tremor, along with sleep, physical activity, and medication timing.

WellPD gives you insights into your motor symptoms, sleep, physical activity, and medication timing. You can view your data and trends over time, including WellMove, a movement metric that shows how steady your movement is throughout the day. These insights can help you identify patterns that may be difficult to remember or describe. AI-powered summaries make your data easier to understand and can help you and your care team better understand how your symptoms may change throughout the day and in relation to your medication and daily routines.

WellMove is a motor measure unique to WellPD. It shows how much of your day your movement stays steady, with no or only mild bradykinesia or dyskinesia. Tremor is not included in the WellMove metric.

WellMove can help you understand your movement patterns and how they change over time.

You can view your daily metrics and past data in My Diary. You can explore your Medications, Activity, Sleep, and PD details, and view trends across daily, weekly, monthly, and yearly periods. My Diary also includes AI-powered summaries that make your data easier to understand, including how your symptoms may change throughout the day and in relation to your medication and daily routines.

No. WellPD's AI insights are for informational use only and do not provide medical advice or a diagnosis.

You can purchase WellPD directly from the Empatica website. Simply visit the WellPD store and follow a few simple steps to place your order. You will be able to choose your app subscription plan, as well as any additional accessories.

WellPD also requires a prescription from a US-based healthcare practitioner to ship to US territories. You will be asked to upload this prescription to your account after you complete your purchase. You will not be asked to submit the prescription while purchasing.

Once a purchase is made, the WellPD pack will be shipped to your address, including one device, one charger, and instructions on how to download the companion WellPD app.

US orders need a prescription to ship. You do not need a prescription to complete your purchase on the store, but you will need to submit a valid prescription while creating your account for us to ship your order. Orders without an uploaded prescription will be held and not shipped. Our team will reach out to you if they identify any issues with your order or prescription. If you live outside the US, you do not need a prescription to purchase WellPD.

Click here to see what your physician needs to include.

WellPD charges a one-time $219 device fee for the WellPD wearable. Monthly app subscriptions are $16.90, or $14.90 per month with the annual plan ($179 billed yearly). For the latest pricing information, please refer to this article.

Yes, we offer returns on eligible purchases. If you are not satisfied, you can return the device within the first 30 days for a refund. Visit our Returns Policy page for more details.

WellPD is available for purchase throughout the United States, except in Iowa, Alabama, Montana, North Dakota, Kentucky, Utah, and Michigan.

Yes, WellPD is available in select countries in Europe, the United Kingdom, Canada, Australia, and New Zealand. You can see the list of countries we ship to here.

To prescribe WellPD for patients in the US, doctors need to provide them with a paper or PDF prescription containing the required information. The patients will then upload an image of the prescription to their account after purchasing WellPD, so a member of the Empatica team can review its validity and release the shipment. If the prescription is not valid, Empatica will contact the patient directly to explain why. If the patient is unable to provide a valid prescription to Empatica, please contact our team to cancel the order and receive a full refund. No prescription is needed for purchases made outside the US. Visit the How to upload a prescription for WellPD (US-only) article to learn more.

Empatica does not bill insurance providers directly. However, some of our users have successfully managed to get our product reimbursed after purchase by contacting their providers and using HCPCS code E1399. You can share our predetermination template with your doctor to discuss asking for reimbursement.

No. WellPD includes its own medical wearable, so you don’t need an Apple Watch or any other smartwatch to use it.

The WellPD wearable features technology designed specifically for Parkinson’s, and pairs with a companion app to collect and provide insights into your daily symptoms, sleep, activity, and medication timing. It connects to a compatible smartphone through the companion app.

Yes, you will need to have a dedicated smartphone to stay connected to WellPD. This is because the WellPD app, installed on the user’s phone, receives information from the device via Bluetooth. WellPD requires a compatible smartphone to operate. The phone runs the companion app and is responsible for notifications, medication reminders, and data upload. The app needs to be installed on a phone used by the person wearing the wearable device. For a list of compatible smartphones, you can visit our compatibility page.

WellPD communicates with the smartphone via Bluetooth, so the phone needs to stay within range to transmit data. WellPD cannot work without a companion phone.

The Bluetooth range is typically up to 30ft/10m in open spaces. Please be aware that walls and other obstacles may reduce the range, so make sure the phone is always close to the wearable device to reduce disconnections.

Yes. WellPD is designed to be easy to use, with simple features that make it easy to view your data, manage medications, and keep track of daily tasks. A family member or caregiver can also help with setup and day-to-day use if needed. You can also visit our Support Center for additional information and support.

The WellPD device uses sensors and clinically validated algorithms to track your body's signals, including motor symptoms, sleep, and physical activity. The app brings this information together and makes sense of it, helping you see patterns in your symptoms and daily routines over time. The algorithms have been evaluated as part of the FDA clearance process, are backed by 70+ peer-reviewed publications, and are already in use across more than 150 hospitals and clinical sites worldwide. WellPD is intended to support your understanding of your symptoms over time and does not replace your healthcare provider’s clinical assessment.

The algorithms have been evaluated as part of the FDA clearance process, are backed by 70+ peer-reviewed publications, and are already in use across over 150 hospitals and clinical sites worldwide.WellPD is intended to support your understanding of your symptoms over time and does not replace your healthcare provider’s clinical assessment.

WellPD continuously monitors physiological signals such as movement and autonomic changes that may be associated with Parkinson’s disease symptoms. In addition, it monitors a range of sleep and activity data. For sleep, the metrics included are total sleep (including turns & tosses), effective sleep, sleep efficiency, and sleep fragmentation. For activity, the metrics included are total active time, steps, and activity intensity.

WellPD does not monitor heart rate, SpO2, or breathing.

For the Parkinson’s symptom monitoring algorithms to work properly, the device should be worn on your wrist in contact with your skin. If one side of your body is more affected by Parkinson’s symptoms, we recommend wearing it on the more affected side. The device should not be worn on the ankle or upper arm, or with a prosthetic device.

Yes. You can set up your medication routine by adding the medication name, dosage, unit, and scheduled intake times. You can also turn medication reminders on or off.

When a scheduled medication appears in your log, you can mark it as Taken or Skipped. If you mark it as taken, you can also adjust the exact time you took it.