Our team is here to help
Empatica
May 1, 2024• 2 min read
Maybe because of its novelty, we've found that people have many questions about Embrace2 or EpiMonitor before they buy. It's possible that somewhere along your journey in deciding if it's the right product for you or you loved one, you need some additional guidance.
So we have a little suggestion.
Reach out to us!
We're here to sort out any questions you may have.
Just start chatting with us and we'll be happy to help. We're available everyday Monday - Friday from 9am to 1pm EST on chat.
Maybe you really want to speak with someone
All you have to do is call. Nothing beats the power and reassurance of another human voice. This is a great option if you have many questions and don't have the time to type them all out.
Call us to speak with one of our product experts and we'll be glad to clarify any questions you may have. We're available for calls every Monday - Friday from 9am to 1pm EST at +1 866 739 2049.
Email us
Good old-fashioned email is a great option if you're out and about and can't sit down to talk. You can write to us about anything; it doesn't necessarily have to be a question. We also love to hear your original ideas on how we can improve our products and services.
Our email address is support@empatica.com.
Browse our blog
When we notice recurring questions, we write an article on our blog to address them.
For example we have a useful EpiMonitor blog on 3 ways to get an EpiMonitor prescription without seeing your doctor.
Or for Embrace2 customers, we wrote this one when Embrace2 just launched and everyone was curious to know more about it: All your Embrace2 Questions Answered.
For the web surfers
Our Support Center contains articles with topics ranging from how Embrace and EpiMonitor work, what types of seizures they were designed for, to common issues you may experience and how to resolve them.
Questions, curiosities and concerns mean a great deal to us. We're happy to share our knowledge with you, and help you sort through your jumble of thoughts about whether Embrace2 or EpiMonitor is right for you.
Looking forward to hearing from you!
Words worth reading
We do not guarantee that EpiMonitor will detect every single seizure and deliver alerts accordingly. It is not meant to substitute your current seizure monitoring practices, but rather to serve as a supplement in expediting first-response time.