Highest sensitivity and lowest False Alarm Rate in the field.

News

Our team is here to help

Maybe because of its novelty, we’ve found that people have many questions about Embrace2 before they buy. It’s possible that somewhere along your journey in deciding if it’s the right product for you or you loved one, you need some additional guidance.

So we have a little suggestion.

Reach out to us!

We’re here to sort out any questions you may have. This of course extends to Embrace users as well that may just be getting familiar with their new device, or those that have had it for a while and need some help.

For the chatterboxes

Our chat feature is great for situations where you’re browsing the website, and see that Embrace works with a paired phone, but you’re not sure exactly how and whose phone it needs to pair with.

Just start chatting with us and we’ll be happy to help. We’re available everyday Monday - Friday from 9am to 1pm EST on chat.

Maybe you really want to speak with someone

All you have to do is call. Nothing beats the power and reassurance of another human voice. This is a great option if you have many questions and don’t have the time to type them all out.

Call us to speak with one of our product experts and we’ll be glad to clarify any questions you may have. We’re available for calls every Monday - Friday from 9am to 5pm EST at +1 866 749 2049.

Email us

Good old-fashioned email is a great option if you’re out and about and can’t sit down to talk. You can write to us about anything; it doesn’t necessarily have to be a question. We also love to hear your original ideas on how we can improve the product and service.

Our email address is support@empatica.com, and we generally respond in less than 1 business day, Monday - Friday.

Browse our blog

When we notice recurring questions, we write an article on our blog to address them.

For example we wrote this one when Embrace2 just launched and everyone was curious to know more about it: All your Embrace2 Questions Answered.

Recently, we published this one which features a video we created explaining in a very simple way how our product works: How does Embrace2 work? Watch our animated video!

Because Embrace2 is an FDA-cleared medical device in the U.S., it requires a prescription. We received many questions around this, so we made it all crystal clear in this blog post: Ordering Embrace2 in the U.S.: How to get the prescription approved.

For the web surfers

Our Support Center contains over 150 articles with topics ranging from how Embrace works, what types of seizures it was designed for, to common issues you may experience and how to resolve them.

Don’t think for one moment that you’re lost when it comes to Embrace. Questions, curiosities and concerns mean a great deal to us. We’re happy to share our knowledge with you, and help you sort through your jumble of thoughts about whether Embrace is right for you.

Looking forward to hearing from you!

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Embrace is currently available only in English. Embrace is an investigational device in the USA and a medical device in the EU. If you do not see your country listed, please visit the International site.
Please note that Embrace Alert System is not available in the following countries .